Shipping Policy
Below you will find the average delivery times for all our packages.
Once you place an order, we usually require 1–2 working days to process it. Orders placed on Friday evening or over the weekend may take slightly longer.
Once your order has been processed, it will be shipped. The average delivery time is 8–10 business days.
We strive to make the ordering and delivery process as simple and transparent as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team at:
Below, we explain how your order is processed and delivered.
Placing an Order
The ordering process at Olivia & Peter London is designed to be simple and secure.
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Go to the product page.
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Add your desired product to your shopping cart by clicking the “Add to Cart” button.
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Ensure you have selected the correct size and variant.
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Click “Proceed to Checkout.”
On the information page, enter your correct address details. Please ensure all information is accurate. Once completed, click “Proceed to Shipping.”
On the shipping page, you can review your address details. Please note that we offer free shipping on all orders as a courtesy to our customers.
You can then proceed by clicking “Proceed to Payment.”
All payment methods available on our website use secure encrypted connections. Once you select your preferred payment method, click “Complete Order” and follow the instructions provided by your chosen payment provider.
If you encounter any issues during checkout, please contact us and we will assist you promptly.
Cancellation Terms
Due to our automated fulfilment process, orders can only be cancelled within 1 hour of being placed.
After this period, the order is forwarded to our fulfilment team and can no longer be cancelled.
If you no longer wish to keep your order after processing has begun, you may return it after delivery in accordance with our Returns Policy. Refunds will be issued once the returned item has been received and inspected.
Shipping Costs
We cover the shipping costs for every order.
All products are delivered to your home free of charge. There is no minimum order quantity required.
Shipping & Dispatch
Have you found the perfect look or accessory on our website? We understand you want to enjoy it as soon as possible. We ensure that your order is processed and shipped as efficiently as possible.
To offer competitive pricing and maintain operational efficiency, we may consolidate shipments and dispatch orders in batches. This approach helps reduce waste and supports sustainable logistics practices.
Please note: During busy periods, delivery times may be slightly extended. While delays are rare, they can occasionally occur due to high demand or carrier issues. We appreciate your patience and understanding.
We always aim to keep you informed and ensure your order reaches you as quickly as possible.